FAQs

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You’ve made an order, the sun is shining and an angelic choir is singing in the background knowing your Peryc is on its way – now what?

Once an order is placed, our team will carefully collect your Peryc from the clouds and package it with hugs and love, so please allow up to 72 hours for our team to pick and pack your order. All orders are sent when all items are ready in full – this means that if you have a pre-order item in your order, all items will wait until that latest item is available and then will be sent out at the same time.

Sometimes there is too much love to put in one parcel so you may get multiple Peryc packages from our different fulfilment locations across Australia. Not to worry though, they will still be sent at the same time.

Your Peryc will then gently be sent within **7-14 business days.

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Shipping is free worldwide!

If you want shipping with insurance the shipping price will be $1.95

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If you choose not to purchase insured shipping, we are unable to guarantee a replacement for your stolen item.

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Oh dear, you can definitely tell the ones who haven’t experienced the Peryc themselves yet! We can promise you, the Peryc is worth every penny. Gone are the days of shivering in your pajamas with holes in them that you can’t quite justify throwing away – we ensure to source only the best possible materials for our adorable Peryc so that they are designed to last! Once you put that soft, marshmallow-y fluff blanket over you, you’ll know exactly what we’re talking about.

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Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer free returns for 14 days from date of delivery/receiving of order.

However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:

 

1. Item(s) have to be initiated for return and placed in the post within 14 days of the delivery/receiving of order.

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.

3. Item(s) must be in the original packaging, which must be in original condition.

 

This includes attached swing tag, bow branded dust bags, shoe boxes and jewellery packaging.You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.

*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

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Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! Our email contact is. This also allows us to keep a paper trail for your issue so we can help you as best we can. We answer emails from Franch, so we can sometimes have some slight delays in response time. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

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